Facebook Pages Tip - how to add a contact form to your Page

Looking for ways to add a contact form to your Facebook Page but don;t have a web developer to help you implement your iFrames tab?

Here are two free solutions to explore:

Facebook contact form

123 Contact form for Facebook

What other tools do you recommend for easily adding a contact form to your Facebook Page?

 

Sunday Business Post 2nd National Sales Forum, 10 May 2011, Croke Park

If you are in a sales role in Ireland then have you checked out the National Sales Forum from hosted by the Sunday Business Post on the 10 May in Croke Park. The event will be covering the folowing three themes:

  • Inspiring and motivating the salesperson with strong leadership, direction and focus
  • Empowering the salesperson with the right tools and techniques
  • Technology supporting the salesperson – enabling greater customer service, facilitating an increase in productivity and ultimately leading to more sales.

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I am delighted to have been asked to speak and will be addressing the fact that word of mouth referrals are no longer sufficient for us to win in an increasingly competitive marketplace. I will be covering:

  • How publishing compelling content can help you generate leads and turn those leads into profits
  • Why you should consider creating your own community of ‘raving fans’ to help you attract more referrals and how it has never been easier to do so through social media platforms including Twitter and Facebook
  • and I will be providing guidance on how to integrate social customer relationship management into your salesprocesses to help you attract more customers and enhance customer service.

The event is being chaired by Anton Savage, Managing Director of The Communications Clinic and the agenda is as follows:
 
9.00 - Jerry Kennelly of Tweak.com and will be discussing segregating prospects, focussing on the low hanging fruit, Understanding the customer’s needs better than any competitor, creating a unique, customised long term value proposition for long term value and using channel sales to create scale fast.

9.30 - Frank Salisbury, Chairman, BTSi Group will be covering becoming an inspirational sales leader

10.15 – Jeff Matthews, Senior Manager, Sales Development LinkedIn, EMEA will be disucssing How sales professionals can leverage social networking

10.40 Networking

11.00 - Krishna De, BizGrowthNews will be coverin the three C’s of generating leads and referrals using Twitter and Facebook and providing guidance on how to integrate social customer relationship management into your sales processes to help you attract more customers and enhance customer service.

11.25 Panel discussion - Why should we promote the Profession of Selling? Panelists will be Ian Talbott, CEO, Chambers Ireland, Frank Keane, Partner- MKO Accountants and Auditors and Mairead Cosgrave, CEO BTSI Group

12.10 Mary Kershaw, President, Network Ireland will be covering netowrking for sales leads

12.30 Lunch, networking and exhibition viewing
 
2pm Afternoon seminars:

TRACK ONE 2.00-3.30 - Sandy Metcalfe will cover a Master Class in Sales Coaching Taster

TRACK TWO 3.50-4.30 Emma Ledden will cover a seminar in presenting to sell.

Find out more about the 2nd National Sales Forum online here and if you book your ticket make sure that you say hello at the event won't you?

While early bird pricing has already closed, the Sunday Business Post conference team have advised that if you mention you saw the details of the conference on my site then you can still avail of the early bird price of €99  - book your place direct through Miriam McEvitt on mmcevitt@sbpost.ie or on 01 602 6000. This offer closes on Thursday 28 April 2011.

Insider tips for effective community management from Edelman

To celebrate International Community Managemer Appreciation Day Edelman currated feedback from community managers with their tips for effective community management. You can also access information about the attributes and capabilitities of community managers here.

 

gem Breakfast Briefing: Social media and customer relationship management, Dublin 22 April

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One of the current exciting developments in the area of social media is that of social CRM - where organisations are really embedding social media as part of their customer service programmes.

I am delighted to have been invited to speak at a breakfast meeting on 22 April hosted by gem - one of one of Europe's largest leading independent providers of outsourced multi lingual, multi channel customer contact solutions.

Here are the details of the event:

Date: Thursday 22 April 2010

Time: 7.30am-10am

Location: The Glencree Suite, Fitzwilliam Hall, Fitzwilliam Place, Dublin 2

Speakers: Play.com (a UK online entertainment retailer), gem and me!

Register for the event online: http://www.the-gem.com/events/gemevents.aspx

Are you starting to explore the integration of social media in your customer relationship management processes?

What other organisations are you aware of that are at the leading edge of social CRM?

Salesforce.com expands it's Chatter Private Beta bringing social CRM to more of it's clients

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Salesforce.com announced yesterday that it has extended the Salesforce Chatter private beta program to more than 500 companies.
Some interesting quotes in Yahoo News include:


"We are in the era of Cloud 2, where social networking use has surpassed e-mail, Facebook and YouTube use have outpaced search, and new mobile devices like the iPad are creating entirely new ways to interact with information," said Marc Benioff, chairman and CEO, salesforce.com. "With today's announcement, salesforce.com is advancing the shift to Cloud 2, where productivity gains are going to come from real-time collaboration available on any device. We've seen the future of enterprise software, and it looks more like Facebook on the iPad than Yahoo on the PC."

"Saatchi & Saatchi is beta-testing Chatter and we love it," said Brand DuBose, management director, Saatchi & Saatchi. "Chatter revolutionizes the way our geographically dispersed teams can collaborate and boost productivity from anywhere. With Chatter, our people can change the game by sharing critical information, insights, and best practices to ensure that our biggest ideas and best work are implemented in real-time."

The Chatter beta program has been extended to more than 500 and later this year, all 72,500 salesforce.com customers will receive Chatter at no additional charge.

Chatter is reported to enable:

- Monitoring Priority Cases: Service agents can stay on top of high priority cases, updates to critical knowledge articles, and the latest product updates

- Locating Expertise: Service agents can follow experts across their organization and instantly get help from other agents, other departments, or from across the company

- Real-Time Case Collaboration: For high priority cases, service supervisors can assemble the best expertise and information to close complex cases faster

- SLA Management: Salesforce Chatter proactively can alert service agents of upcoming service level agreement milestones that they must meet

- Sales-Service Alignment: Service agents and sales reps can share the latest case and opportunity updates for their customer.

This will certainly bring the social web into the enterprise - the question is are organisations ready forthe implications this has for changing processes and up-skilling their people, or will SalesForce.com Chatter be a free feature that few use?