Twitter announces a button to report abusive users

Twitter announces button for reporting abuse - article and resources by Krishna De

In the recent days there have been a number of articles in the UK about the issue of abuse on Twitter.

Twitter announced that it will be introducing a button for reporting abusive comments. The Telegraph reports:

The social networking site’s move came as a female MP called in police over rape threats she received via Twitter and detectives continued to investigate similar highly offensive messages sent to a feminist campaigner.

Caroline Criado-Perez, a writer, faced a deluge of online vitriol, including warnings that she would be killed, after she successfully lobbied for a woman to appear on a British banknote.

There was a online campaign which currently has 50,000 signatures that helped bring about the change – the petition commentary notes:

Abuse on Twitter is common; sadly too common. And it frequently goes ignored. We need Twitter to recognise that it’s current reporting system is below required standards. It currently requires users to search for details on how to report someone for abuse; a feature that should be available on each user’s page.

There is already a form online on Twitter where you can report abusive users and they have guidelines here about reporting abusive behaviour on it’s platform.

Tony Wang General Manager of Twitter UK posted on his Twitter account on 27 July 2013:

We’re testing ways to simplify reporting, e.g. within a Tweet by using the “Report Tweet” button in our iPhone app and on mobile web.

You can see a screen shot of his comments here:

Tony Wang of Twitter UK comments on how Twitter manages abuse posted on the site 27 July 2013

The BBC reported:

Twitter must do more to combat abuse after a feminist campaigner received threats of rape, a senior police officer has told the BBC.

Chief Constable Trotter told BBC Radio 4′s The World At One on Monday: “I was talking to Twitter only this morning about this and, while we do work with them on some matters, I think there is a lot more to be done.

“They need to take responsibility, as do the other platforms, to deal with this at source and make sure these things do not carry on.

“They need to make it easier for victims to report these matters and, from a police perspective, they need to know that they can report these things to us.”

Other articles on the topic of abuse on Twitter can be found at Wired, The Next Web, The Irish Independent, The Mail Online and The Independent. In addition, The Telegraph comment on their ideas for how to stop trolls online.

Yesterday Tony Wang commented on Twitter:

We continue to listen to feedback and are working hard to bring the report button currently in iOS and mobile web to other major platforms.

Last night he linked to an article on the Twitter UK blog titled ‘We hear you‘.

Tony Wang of Twitter UK comments on how Twitter manages abuse posted on the site 29 July 2013I am sure you like me will welcome the introduction of a report button on Twitter – especially if you have ever been the victom of trolls online.

But I am left wondering what more we can do to ensure that people know that online bullying is  not acceptable – and doesn’t that start with how we behave ourselves and how we educate our children as I wrote about earlier this year?

Photo credit kopp0041 on Flickr


The Top 10 Countries With The Highest Number Of Twitter Users


Which are the countries in the world that use Twitter the most?

Beevolve have recently analysed 36 million Twitter profiles and have the answer for us.

You might be suprised to find that Ireland is in that top ranking.

I reached out to Beevolve for some further data on the Irish data and they advised me that the Irish Twitter population is slightly female biased with 48.8% of the profiles surveyed being from males and 51.1% being female as at the time of the survey October 2012. I would suggest that there ay be some discrepancies in that as not everyone adds a profile picture of themselves and unlike Facebook you do not need to state your gender on your profile. But it is a useful indication.

Their analysis is interesting and is worth reviewing – they comment that on average, a million active users have tweeted at least a billion times over the last 3 years and 25% of Twitter users have never tweeted.



Twitter Notifications To Your Email Inbox – a new feature this week


Email is not dead – so says Twitter!

This week Twitter have announced that they will be sending users a weekly email digest delivered to your inbox which will summarise the most relevant Tweets and stories shared by the people you’re connected to on Twitter.

I’ve just checked my Twitter account today and noticed that the setting to receive the weekly email digest from Twitter is set to ‘ON’ as a default.

If you want to check if the feature is enabled for you or if you want to turn off the default then go to when you are logged into your Twitter account.

At the bottom of your settings you will see a note that says “A weekly digest of Stories & Tweets from my network”.



Print your Tweets with this mini printer


DellSMBNews share tips for connecting to small businesses using social media


Are you looking to connect with small businesses using social media?

In a Twitter chat that took place on 28 February 2012, Dell shared their tips for what they have learnt when connecting to small businesses using social media.

I have curated the tips I think you will find the most interesting and helpful here or view the slide show below.


[View the story "DellSMBNews shares tips for connecting with small businesses using social media" on Storify]

Social customer service – the case of Easyjet, the guide dog and Twitter

Are your customers reaching out to you on Twitter for support?

This is an example of how someone having a poor experience of your brand, product or service can lead them to Tweet a message which then can result in coverage in traditional media.

Of specific note – if you have a presence on social media then even if you had not planned to manage customer service issues, customers and consumers are expecting you to listen and respond.

Issues can occur for customers over weekends or late at night and for people across different time zones, so how do you manage customer service outside the 9-5 traditional office hours?

In the example below relating to Easyjet, they actually have a Twitter account called Easyjetcare, but as you will see from the screen shot, it has not been updated since November which is not a positive reflection on them as a company.


As I have written about before, when customers post a message to social media channels for support, they expect a fast response – research I reported on earlier this year referenced that 42% of customers expect a response in 60 minutes or less.

So if you have a Twitter account for your brand, product or service, what processes will you put in place to ensure that your reputation is enhanced rather than being negatively impacted as a result of your social customer relationship processes in 2012?

View the story “Easyjet, Twitter and the case of the guide dog” on Storify]

Irish Twitter statistics for September 2011 thanks to Knexsy


Preparing for a workshop on Twitter, I came across this current information about Twitter useage in Ireland.

View “Irish Twitter Stats September 2011″ on Storify

You can access the details of the June research that I wrote about here.

A useful reminder not to Tweet on the stairs


While the poster says do not Tweet until you have exited the building, I am not sure I support that – Twitter and other social media channels have been proven to help people in disaster zones and at times of crisis.

But I do believe you should not Tweet when going downstairs or one thing I commonly see in Ireland is people texting (perhaps even Tweeting and posting updates to Facebook) when crossing the road!

Twitter timeline



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