One of the challenges of Facebook pages is that you don’t receive updates from Facebook when people comment on your Facebook Page.
This means that you need to be vigilant in terms of monitoring the content. Especially if you want to keep in touch with customer feedback – even if you had not planned to use your Facebook Page for customer service, there is no question that you will get posts from your community about your products or services.
I noticed today a new service being launched by WeTeachFacebook.com called Fan Page Monitor which enables emails to be sent to youwhen a new post or comment is made on your Page.
The service is being offered for just US$7.75 per month.
I am not sure if you can have emails sent to multiple accounts in the event that you have a few Facebook Page Admins.
Also I am not sure if this a service they have developed themselves or is a while label – their comment on their Facebook Page says “We believe in this tool and think of it as a must have for Facebook Page admins”.
There is no free trial offer or video to show you behind the scenes unfortunately – but given that it’s a small investment it may be something you want to explore.
I definitely recommend using an online tool as I recommend to my clients to manage their Facebook engagement – Fan Page Monitor may be a great place for SME’s to start.
Do let me know what tools you use to monitor your Facebook Pages adn if you try our Fan Page Monitor let us know what your thoughts are about it.