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Social media for customer service and support

31/08/2013 By Krishna De 2 Comments

Social media for customer service and support

If you are integrating social media into your organisation to support your business strategy, at some stage you will be considering the implications for your customer services processes. Even if you had not planned to use social media for customer service, consumers and potential clients may seek to contact you there. Notable examples of organisations … [Read more...]

Filed Under: Articles, Featured Articles, Social Customer Service, Social Media Ireland Tagged With: Blacknight, Social Bakers, Social Business, Social customer service, Social customer support

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As a brand journalist, digital marketing and social media speaker, strategist, educator and mentor, I write about the latest digital marketing trends and provide tutorials and resources to help you integrate digital technologies into your marketing, social selling, crisis management and employee engagement communications

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As a brand journalist, digital marketing and social media speaker, strategist, educator and mentor, I write about the latest digital marketing trends and provide tutorials and resources to help you integrate digital technologies into your marketing, social selling, crisis management and employee engagement communications

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