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New features for Twitter social customer support promote you are open for business

28/10/2016 By Krishna De Leave a Comment

New features for Twitter social customer support promote you are open for business

When I teach workshops about social customer support, one of the platforms I always cover is Twitter. For many years Twitter has been used by organisations and brands for customer support and it it is not unusual to see the Twitter bios include details of when their support team in online to answer questions. For example Bord Gais Energy promote their hours … [Read more...]

Filed Under: Articles, Content Marketing, Content Marketing And Social Media Tips, Featured Articles, Social Business, Social Customer Service Tagged With: Marketing with Twitter, Social customer service, Social customer support, Twitter, Twitter for business

How to add the new Twitter Direct Message Button to your site for social customer support

26/08/2016 By Krishna De Leave a Comment

How to add the new Twitter Direct Message Button to your site for social customer support

As consumers and customers continue to connect with us on many different social platforms we are seeing more options to integrate easy ways for them to reach us on social media through embedding widgets on our websites or blogs. This is not relevant to all businesses dependent on your scale and processes for customer support, but the options are worth … [Read more...]

Filed Under: Articles, Content Marketing, Content Marketing And Social Media Tips, Featured Articles, Featured On Instagram, Social Business, Social Customer Service, Twitter Tagged With: Social customer service, Social customer support, Social media marketig, Twitter direct message button, Twitter for marketing

Live stream platform Blab.im closes it’s doors with no notice to users

13/08/2016 By Krishna De

Live stream platform Blab.im closes it’s doors with no notice to users

If you have been following my content over the last year, you will know that I used a free live stream platform Blab - in fact I was one of the early adopters of the platform for live stream shows and had two main profiles on the platform.I was one of the first to host a regular weekly show on Blab with the Live Stream Insiders which we started on 11 … [Read more...]

Filed Under: Articles, Content Marketing, Content Marketing And Social Media Tips, Featured Articles, Featured On Instagram, Live streaming for business, Social Business, Visual Marketing Tagged With: Bebo, Bebo Swipe to Chill, Blab, Blab.im live stream platform closes, Live stream for business, Live stream for marketing, Live Stream Insiders, Michael Birch, ReadyTalk, Shaan Puri, Social customer service, Social customer support, social video

How To Use The Facebook Page Plugin For Social Customer Support

06/12/2015 By Krishna De 1 Comment

How To Use The Facebook Page Plugin For Social Customer Support

 If you are a large business and are using Facebook in your business, you will probably have implemented a social customer care charter or service level agreement, especially if you outsource social customer support. Facebook introduced response times earlier this year for Facebook pages recognising that organisations connect with customers if you plan … [Read more...]

Filed Under: Articles, Content Marketing, Content Marketing And Social Media Tips, Facebook, Facebook Marketing, Social Business, Social Customer Service Tagged With: Facebook, Facebook for business, Facebook Marketing, Facebook messages, Social customer service, Social customer support

How to use Periscope for business and moderating your live streams

03/08/2015 By Krishna De 1 Comment

How to use Periscope for business and moderating your live streams

If you are using Periscope for business you may want to use more than one device to join your live stream so that a member of your team can moderate the live stream comments and reply to questions when you are delivering content. In a recent live stream on Periscope I demonstrated how you could start a Periscope on one device, open up your live stream on … [Read more...]

Filed Under: Articles, Become a Periscope Expert, Content Marketing, Content Marketing And Social Media Tips, Featured Articles, Featured On Instagram, How to use Periscope and Meerkat for business, Marketing with Periscope, Social Business, Social Customer Service, Visual Marketing Tagged With: Customer support, How to use Periscope, Live streaming tips, Moderating Periscope live streams, Periscope for business, Social customer service

Social media for customer service and support

31/08/2013 By Krishna De 2 Comments

Social media for customer service and support

If you are integrating social media into your organisation to support your business strategy, at some stage you will be considering the implications for your customer services processes. Even if you had not planned to use social media for customer service, consumers and potential clients may seek to contact you there. Notable examples of organisations … [Read more...]

Filed Under: Articles, Featured Articles, Social Customer Service, Social Media Ireland Tagged With: Blacknight, Social Bakers, Social Business, Social customer service, Social customer support

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About Me

As a brand journalist, digital marketing and social media speaker, strategist, educator and mentor, I write about the latest digital marketing trends and provide tutorials and resources to help you integrate digital technologies into your marketing, social selling, crisis management and employee engagement communications

ABOUT ME

As a brand journalist, digital marketing and social media speaker, strategist, educator and mentor, I write about the latest digital marketing trends and provide tutorials and resources to help you integrate digital technologies into your marketing, social selling, crisis management and employee engagement communications

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You will find the resources on this site of assistance if you want to be more effective with your digital marketing, enhance your online visibility and manage your online reputation. Subscribe to my YouTube Channel, my podcast and my Alexa briefing for social media tutorials and the latest live streaming news and technology tips

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